Services and support
Digital signage support and services from Wallboard experts.
Software alone does not keep a screen network running. People do. Wallboard support stays involved from the first training session to the day a player at a far-off site goes dark. Response objectives are written into our agreement. The services team takes on the work the standard product does not cover.
What help looks like at Wallboard.
Phone and email hours, a three-hour response objective for screens that go down, and escalation to specialists.
A live session on your own portal. Self-paced courses and video playlists after it.
Custom data sources and apps, plus deployment projects. Designers can produce your content too.
Step-by-step guides on docs.wallboard.us. A chatbot answers questions at any hour.
Backed by responsive experts.
Support at Wallboard is the human layer behind the whole product. It is not a separate product. For the people who run screens, that means workflow advice, onboarding and training, help when something breaks, and a specialist when a fault goes deep. It starts at deployment and carries on through daily operation, for as long as you run Wallboard.
Help acrossall three pillars.
Operate the network
Report a player or display that is down and we aim to respond within three business hours.
Govern complexity
We put people into teams with the right role during onboarding, so each person sees only what they need.
Automate and extend
When a system is out of reach of standard data sources, the services team can build a custom one.
Support for partners.
Partners who resell Wallboard have their own training course, and Wallboard specialists stand behind them when an issue needs escalation. The partner pages cover selling with us and delivery support.
See the partner programAsk us what support would look like for you.
Tell us about your sites and who runs the screens today. We'll explain how onboarding and support would work, and whether your project needs custom work.