Powerful Foundations. Simpler Everyday Use.

Wallboard FAQs.

Short answers to the questions we hear most. Each one links to the full article in our knowledge base if you need more detail.

Buying and licensing.

: Wallboard is a per-player monthly subscription. A player is any screen or device running Wallboard. Screen subscriptions apply whichever way you deploy, and customer-hosted or private deployments add a monthly server licence. Your quote confirms the fees and scope, and many customers buy through a partner who supplies hardware and licences together.
Read more in knowledgebase (documentation site) (opens in a new tab)
: Yes. Talk to our team and we will walk you through Wallboard on a demo shaped around your screens and content, then agree how best to test it in your environment.

: Wallboard has native players for Samsung Tizen, LG webOS, BrightSign, Android, Windows and ChromeOS, plus browser playback and e-paper displays from Philips and Sharp. Compatible Samsung and LG displays run Wallboard without a separate media player. Support varies by model and firmware, so check the supported device lists or ask us to test hardware that is not listed.
Read more in knowledgebase (documentation site) (opens in a new tab)
: Players keep showing their downloaded content while offline. The portal shows which devices are online, and offline alerts can email the right people during the working hours you set. You can restart a device, clear its cache or update the app remotely, for one device or a whole folder.
: Tell each player where it sits and content spans the displays.

Yes. You can drive several screens from one player through its outputs, or run a wall with one player per screen. Video wall setups need a higher device license tier. Synchronized playback works best when every player is on the same platform. For touch, Wallboard content can respond to taps, forms, sensors and data, and jump between pages.

: Yes. Wallboard runs in three ways. Wallboard Cloud is our shared, fully managed service. A hosted private instance gives you a dedicated application environment and database that we host and operate. A self-managed deployment runs in your own cloud account or data center, operated by your team with our deployment packages, documentation and installation support. Customer-hosted installs can also run on restricted or air-gapped networks, and we can manage the application in your infrastructure by agreement.
Read more in knowledgebase (documentation site) (opens in a new tab)
: Yes. We plan a switch as a scoped project: we review your current setup, rebuild your content to match your layouts and workflows, give you portal access to review it, then schedule the hardware changeover with you to keep downtime short. Many existing players can stay if they are on our supported list, and we can test others.

: Yes. Datasources connect Wallboard to Power BI, SharePoint lists and news, Google and Microsoft calendars, Notion databases, JSON feeds, POS systems such as Toast, weather and more. Each datasource refreshes on an interval or schedule you choose, so menus, KPIs and room schedules update without anyone editing the screen.
Read more in knowledgebase (documentation site) (opens in a new tab)
: Emergency content takes over the screens you choose until you switch it off.

You choose what plays, when and where. Schedules cover date ranges, daily intervals, days of the week and excluded periods, and you can target individual devices or tags, including devices tagged later. Priority rules decide what wins when schedules overlap, and fallback content fills any gaps. For urgent messages, emergency content takes over the screens you choose until you switch it off.
: Yes. Folders and teams limit each group to its own screens and content, and roles set what each person can do. A Content Editor’s work needs approval before it publishes. Wallboard supports SAML single sign-on, where your identity provider can set each user’s role at sign-in, plus SCIM provisioning and enforced two-factor sign-in.

: Wallboard has successfully completed a SOC 2 Type II examination for Security, with no exceptions noted. The report is available on request under confidentiality terms. We also offer a Data Processing Addendum covering GDPR, UK GDPR and CCPA, and a third-party penetration test certificate on request. Wallboard Cloud is designed for 99.95% uptime.
: Yes. A CAP datasource brings public alert feeds onto screens, and webhooks let other systems switch emergency content on or clear CAP alerts. Setting up a CAP feed needs some technical work, which our team can help with.

Step-by-step guides for setup, content, devices and troubleshooting, with a chatbot that answers at any hour.

US customers can write to support@wallboard.us. Customers in Europe, the Middle East and Africa use support@wallboard.info.

Questions about a new project, a quote or a demo go to our sales team.