Call Center Wallboard Software: Digital Signage for Contact Centers
Real-Time Digital Signage for High-Performing Contact Centers
Maximize agent performance, reduce response times, and improve customer satisfaction with Wallboard’s contact center software. Display real-time KPIs like call volume, wait times, and agent availability - keeping your team aligned, motivated, and informed.
Why Wallboard Software is Built for Contact Centers
Wallboard gives your team the visibility they need to succeed. Display real-time KPIs like call volume, agent status, and customer satisfaction scores on customizable dashboards that update automatically. Motivate your team, reduce wait times, and make smarter decisions with live data at your fingertips.
Seamless Integration
Connect Wallboard with existing call center tools for a live, 360° view of queues, agent activity, and performance.
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Boost Agent Performance
Motivate your team with gamified leaderboards and individual recognition.
Secure & Scalable
Deploy on-premise or in the cloud - your data, your way.
Live KPI Dashboards
Track key metrics like call volume, average handle time, and CSAT in real time.
Easy to Customize
Drag, drop, and configure dashboards with our no-code editor.
Instant Alerts & Updates
Push policy changes, shift reminders, or urgent messages to all screens instantly.
Take a closer look at Wallboard – you’ll love what you see! 😍
Free, customizable templates
for Contact Centers
No design skills? No problem! Our collection of complimentary, fully customizable digital signage templates are designed to captivate, inform and engage!
Why Digital Signage Matters in a Contact Center Environment
Contact center digital signage does more than display stats - it enhances agent performance, improves customer satisfaction, and fosters a more engaged, informed team. With a customizable contact center software, you can monitor call volume, track KPIs, and celebrate wins -all in real time.
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Streamline Communication: Keep agents informed with live announcements, priority updates, and shift info - all on screens they see every day.
Boost Productivity: Real-time KPIs help agents stay focused and hit their goals. Wallboard empowers teams to self-correct and perform better without micromanagement.
Engage & Motivate Your Team: Celebrate wins, recognize top performers, and share birthday shoutouts or employee spotlights to create a positive team culture.
Simplify Training & Onboarding: Display micro-learning content or video walkthroughs to reinforce best practices and speed up new hire onboarding.
Provide Real-Time Updates: With the ability to update content in real time, you can keep your team informed about any changes or updates in real time. This is especially useful in a fast-paced call center environment.
Discover what's new with Wallboard Version 2.0! 😍
Frequently asked questions
Not to be confused with Wallboard CMS, A call center wallboard is a real-time dashboard displayed on a digital screen that shows KPIs like call volume, agent status, and wait times to improve team alignment and decision-making.
Typical KPIs include queue lengths, average handle time, agent availability, FCR, CSAT, and call abandonment rates.
Yes. Wallboard integrates with most CRMs and call center platforms to pull in live data and display it dynamically.
Absolutely. Wallboard offers on-premise deployment options to keep sensitive customer or financial data compliant and fully under your control.
Digital signage in call centers is a dynamic technology used to enhance communication and operational efficiency through digital displays like LED boards and LCD screens. It provides real-time metrics such as call queue lengths, wait times, and agent performance, allowing for immediate adjustments to improve service. Important announcements, alerts, and training materials can also be broadcasted, ensuring that all staff stay informed and equipped with the latest information. This system fosters a positive workplace culture by displaying employee recognitions and company news, and integrates seamlessly with other technologies like CRM and ACD systems to automate and personalize content display. Additionally, digital signage can be employed in customer waiting areas to present engaging content that helps reduce perceived wait times, further enhancing customer experience in call centers.
When selecting digital signage software for call and contact centers, it's important to prioritize features that enhance communication and streamline operations. A prime consideration should be the user interface of the content editor. Ideal software combines the sophisticated design capabilities of tools like Photoshop with the simplicity of Canva, making it accessible for users of all skill levels to create compelling content. A robust template library further aids in quick and effective content creation, which is crucial in fast-paced environments.Another key feature is the software's ability to integrate real-time data seamlessly into digital displays. This functionality ensures that the content is not only engaging but also dynamically updates with live information, such as call queue statistics or performance metrics, which are vital for maintaining operational efficiency in call and contact centers.
Additionally, options for interactive content creation on touch screens without requiring extensive coding can significantly enhance user engagement.Security is also paramount, especially for organizations handling sensitive information. Digital signage solutions should offer enterprise-grade security features, including SOC2 certification and the option for on-premise server hosting to meet stringent security standards. Furthermore, the software should be scalable, capable of managing anything from a single screen to several thousand, and offer straightforward, transparent pricing without hidden costs or complicated add-ons. Lastly, having strong ongoing support and training from the software provider ensures smooth implementation and operation, crucial for minimizing downtime and maintaining productivity in call and contact centers.
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