Digital Signage for Call & Contact Centers
Elevate your call & contact centers with intuitive digital signage
Maximize your call center's efficiency and team morale with dynamic digital signage that provides real-time data, fosters competition, and keeps your team informed and motivated.
Why Wallboard for Manufacturing?
Wallboard's comprehensive CMS empowers manufacturing facilities to create, manage, and display engaging and dynamic content effortlessly, boosting productivity and enhancing information dissemination across your production floor.
Seamless System Integration
Connect Wallboard with existing call center tools for automated content updates, ensuring accurate, real-time information at all times.
.png){kind=icon}
Scalable, Stress-Free Management
Organize and deploy content across multiple screens with ease, using intuitive Channels and bulk update tools.
Secure and Compliant by Design
With on-premise server options, Wallboard ensures full data control, meeting industry security and compliance requirements.
Real-Time Updates, Zero Delays
Keep agents and managers informed with instant data updates—no more outdated queue times or performance metrics.
Effortless Content Control
Update dashboards, KPIs, and alerts in seconds using the Quick Editor—no design experience or IT support required.
Faster Insights, Better Decisions
Track performance with Proof of Play reporting and real-time playback analytics—ensuring data-driven decision-making at every level.
Take a closer look at Wallboard – you’ll love what you see! 😍
Free, customizable templates
for Call and Contact Centers
No design skills? No problem! Our collection of complimentary, fully customizable digital signage templates are designed to captivate, inform and engage!
Why digital signage for Call & Contact Centers?
Digital signage in call centers improves agent productivity, promotes real-time communication, and fosters a collaborative work environment for enhanced customer service.
.jpg)
Streamline Communication: Digital signage offers an easy way to communicate important information to your team in real time. Display key metrics, queue statistics, or motivational messages to keep your team informed and motivated.
Increase Productivity: Digital signage displays can provide real-time performance metrics, allowing your team to track their progress and stay focused on their goals. This visibility can lead to increased productivity and efficiency.
Boost Employee Engagement: Use digital signage to recognize top performers, celebrate team achievements, or share company news. This can boost morale and foster a sense of community in your call center.
Simplify Training: Use digital signage to share training videos or educational content. This can help your team stay up-to-date on the latest best practices and procedures.
Provide Real-Time Updates: With the ability to update content in real time, you can keep your team informed about any changes or updates in real time. This is especially useful in a fast-paced call center environment.
Discover what's new with Wallboard Version 2.0! 😍
Frequently asked questions
Digital signage in call centers is a dynamic technology used to enhance communication and operational efficiency through digital displays like LED boards and LCD screens. It provides real-time metrics such as call queue lengths, wait times, and agent performance, allowing for immediate adjustments to improve service. Important announcements, alerts, and training materials can also be broadcasted, ensuring that all staff stay informed and equipped with the latest information. This system fosters a positive workplace culture by displaying employee recognitions and company news, and integrates seamlessly with other technologies like CRM and ACD systems to automate and personalize content display. Additionally, digital signage can be employed in customer waiting areas to present engaging content that helps reduce perceived wait times, further enhancing customer experience in call centers.
When selecting digital signage software for call and contact centers, it's important to prioritize features that enhance communication and streamline operations. A prime consideration should be the user interface of the content editor. Ideal software combines the sophisticated design capabilities of tools like Photoshop with the simplicity of Canva, making it accessible for users of all skill levels to create compelling content. A robust template library further aids in quick and effective content creation, which is crucial in fast-paced environments.Another key feature is the software's ability to integrate real-time data seamlessly into digital displays. This functionality ensures that the content is not only engaging but also dynamically updates with live information, such as call queue statistics or performance metrics, which are vital for maintaining operational efficiency in call and contact centers.
Additionally, options for interactive content creation on touch screens without requiring extensive coding can significantly enhance user engagement.Security is also paramount, especially for organizations handling sensitive information. Digital signage solutions should offer enterprise-grade security features, including SOC2 certification and the option for on-premise server hosting to meet stringent security standards. Furthermore, the software should be scalable, capable of managing anything from a single screen to several thousand, and offer straightforward, transparent pricing without hidden costs or complicated add-ons. Lastly, having strong ongoing support and training from the software provider ensures smooth implementation and operation, crucial for minimizing downtime and maintaining productivity in call and contact centers.
%20(1).webp)
