Wallboard Digital Signage Solutions
Smarter Digital Signage, Built to Scale
Wallboard is a flexible, enterprise-ready digital signage platform that helps teams design, deploy, and manage dynamic screen networks—without complexity, lock-in, or enterprise bloat.
Used by the world's leading companies
What Makes Wallboard Different from Other Digital Signage Platforms?
Wallboard gives your team the visibility they need to succeed. Display real-time KPIs like call volume, agent status, and customer satisfaction scores on customizable dashboards that update automatically. Motivate your team, reduce wait times, and make smarter decisions with live data at your fingertips.
Effortless Scaling, Zero Chaos
Managing large signage networks shouldn’t feel like herding screens. Wallboard keeps everything organized with customizable views, intuitive navigation, and workflows built for multi-location deployments. Scale from dozens to thousands of screens without adding complexity.
Smarter Content Management
Organize and deploy content with precision. Use tagging, enhanced playlisting, and powerful automation tools to keep campaigns consistent — no more messy folder structures or manual updates.
Quick Edits Without Breaking Design
Update content instantly using Quick Editor — perfect for fast field updates, last-minute changes, or role-restricted edits that keep branding intact. Marketing gets speed, IT gets control, and everyone saves time.
Tools That Reduce Friction, Not Add It
Find content faster with advanced filtering, track performance with proof-of-play analytics, guide users with built-in training, and monitor devices with real-time visibility. Wallboard replaces tedious workflows with automation designed for real teams doing real work.
No Designer? No Problem!
Choose from a growing library of professionally designed, interactive templates included with Wallboard.
Just swap in your content, connect your data, and you’re live — no coding or design experience required.
Why Digital Signage Matters in a Contact Center Environment
Contact center digital signage does more than display stats - it enhances agent performance, improves customer satisfaction, and fosters a more engaged, informed team.
Streamline Communication: Keep agents informed with live announcements, priority updates, and shift info - all on screens they see every day.
Boost Productivity: Real-time KPIs help agents stay focused and hit their goals. Wallboard empowers teams to self-correct and perform better without micromanagement.
Engage & Motivate Your Team: Celebrate wins, recognize top performers, and share birthday shoutouts or employee spotlights to create a positive team culture.
Simplify Training & Onboarding: Display micro-learning content or video walkthroughs to reinforce best practices and speed up new hire onboarding.
Provide Real-Time Updates: With the ability to update content in real time, you can keep your team informed about any changes or updates in real time. This is especially useful in a fast-paced call center environment.
FAQs
Frequently asked questions about Digital Signage for Call and Contact Centers
Not to be confused with Wallboard CMS, A call center wallboard is a real-time dashboard displayed on a digital screen that shows KPIs like call volume, agent status, and wait times to improve team alignment and decision-making.
Typical KPIs include queue lengths, average handle time, agent availability, FCR, CSAT, and call abandonment rates.
Yes. Wallboard integrates with most CRMs and call center platforms to pull in live data and display it dynamically.
Absolutely. Wallboard offers on-premise deployment options to keep sensitive customer or financial data compliant and fully under your control.
Digital signage in call centers is a dynamic technology used to enhance communication and operational efficiency through digital displays like LED boards and LCD screens. It provides real-time metrics such as call queue lengths, wait times, and agent performance, allowing for immediate adjustments to improve service. Important announcements, alerts, and training materials can also be broadcasted, ensuring that all staff stay informed and equipped with the latest information.
This system fosters a positive workplace culture by displaying employee recognitions and company news, and integrates seamlessly with other technologies like CRM and ACD systems to automate and personalize content display. Additionally, digital signage can be employed in customer waiting areas to present engaging content that helps reduce perceived wait times, further enhancing customer experience in call centers.
When selecting digital signage software for call and contact centers, it's important to prioritize features that enhance communication and streamline operations. A prime consideration should be the user interface of the content editor. Ideal software combines the sophisticated design capabilities of tools like Photoshop with the simplicity of Canva, making it accessible for users of all skill levels to create compelling content.
A robust template library further aids in quick and effective content creation, which is crucial in fast-paced environments.Another key feature is the software's ability to integrate real-time data seamlessly into digital displays. This functionality ensures that the content is not only engaging but also dynamically updates with live information, such as call queue statistics or performance metrics, which are vital for maintaining operational efficiency in call and contact centers.
Additionally, options for interactive content creation on touch screens without requiring extensive coding can significantly enhance user engagement.Security is also paramount, especially for organizations handling sensitive information. Digital signage solutions should offer enterprise-grade security features, including SOC2 certification and the option for on-premise server hosting to meet stringent security standards. Furthermore, the software should be scalable, capable of managing anything from a single screen to several thousand, and offer straightforward, transparent pricing without hidden costs or complicated add-ons.
Lastly, having strong ongoing support and training from the software provider ensures smooth implementation and operation, crucial for minimizing downtime and maintaining productivity in call and contact centers.
Still have questions?
We would love to talk to you about your Digital Signage Call and Contact Center questions. Reach out to our team today!